We’ve adopted a new mindset in sustaining best practices of facility and proper hygiene even without pandemic disease or outbreak of disease. For the safety of our guests and staff, we have implemented the following procedures to allow us to provide better care for you.
All employees & service partners are required to observe health protection measures, such as wearing face masks and face shields. Health monitoring procedures are implemented to prevent the spread of the disease in the workplace, with staff being required to accomplish a health questionnaire checklist and a COVID-19 tracking form from the company nurse.
We’ve identified the frequently touched surfaces and routinely disinfect these areas. We’ve also enhanced the facility and room cleaning and disinfecting guidelines. Alcohol-based hand sanitizer stations were installed at the entrances of our restaurants, restrooms, locker rooms, offices and other shared spaces.
All employees are advised to frequently wash their hands with soap and water, or 70% alcohol-based handrub after every activity, after touching their face mask, coming in contact with respiratory secretions or frequently touched surfaces or upon entry to premises.
Your meals are prepared in the kitchens which are regularly sanitized to avoid food contamination. Kitchen staff are required to wear face masks or shields and disposable gloves at all times to ensure that you can enjoy your meals to the fullest.
Guests and hotel employees are advised to avoid the gathering of large groups of people in closed spaces. Restaurants are only open for delivery until further notice and interactions are guided by the “six-feet rule”.
Social distancing will also remain in practice. Employees will be asked to maintain six feet apart when interacting with guests, attending meetings and workshops, and when in public areas such as the gym, restaurants, elevators, chapels, lockers, and the cafeteria.
We want to help you plan future travel with confidence and provide our guests with options, in what is still a dynamic situation.
At the beginning of 2020 we removed many of the more restrictive, non-refundable rates and added additional flexible rates for guests to choose from. We also offered flexibility throughout the year for guests who had made non-refundable/pre-paid reservations to cancel bookings without penalty.
We continue to have several ways to support guests to book and amend travel plans as necessary:
All bookings made directly with Cristina Villas (through Cristina Villas’s websites or with the hotel directly), including non-refundable/pre-paid rates, can be changed without charge prior to the hotel’s cancellation deadline – although changing the date on any reservations may result in different pricing. Please see the booking information on your booking confirmation for details on the time period for any changes to bookings.
Best Flexible Rate: This rate offers maximum flexibility to change or cancel your reservation. For direct bookings this rate can be fully changeable or refundable 24 hours in advance and in some cases up to 6pm (local hotel time) on the day of arrival (dependent on the hotel’s disclosed individual house policy).
Book Now, Pay Later: This recently updated rate offers flexibility and savings. With no deposit required and cancellations possible up to 3 days before your stay for direct bookings, you can travel on your terms.
Please note these and other rates have their own terms and conditions – including specific cancellation and change terms. This may include some non-refundable pre-payment or other restrictions e.g. special event restrictions or specific offers. Please refer to specific rate information when booking for further details.
Hotels are subject to local law in the market in which they operate. Therefore, government legislation and regulations may supersede this policy in specific circumstances. (including the ability to refund and/or the type and timing of the refund)
If you cancel a rate which required a deposit or payment in advance at the appropriate time based on your rate T’s & C’s, we will do everything we can to process your refund as quickly as possible. Refunds (which may be vouchers where allowed by local law) may take up to 90 days for hotels to process from the date of cancellation. Reservations may be changed without a fee but may result in different pricing.
Bookings via a third-party: For bookings made through an online booking platform (e.g. Agoda.com, Booking.com) or third-party travel professionals, please contact them directly and refer to their terms and conditions.
To change or cancel a reservation call our Reservations and Customer Care team.